Our Mission
To deliver fast, reliable connectivity and integrated digital solutions powered by advanced infrastructure and a seamless experience, enabling people and businesses to connect, operate, and grow efficiently
Our Vision
To lead the journey toward a more connected Iraq by expanding fiber-optic infrastructure and delivering innovative digital solutions that elevate the way people and businesses connect
Our Values
- ExcellencePrinciples that guide how we build our network, develop our services, and serve our customers
- InnovationWe continuously improve our services and apply modern technologies to deliver simpler, more efficient solutions
- TransparencyWe communicate clearly, provide accurate information, and remain committed to what we promise
- Customer FirstWe design our services and make decisions around customer needs to deliver a simple and reliable experience
- SustainabilityWe build scalable infrastructure designed to meet today’s needs and support future growth
Experienced Leadership Responsible Governance.
FiberX is led by an executive team with diverse expertise in telecommunications, technology, and business management. Our governance framework emphasizes clear accountability, operational efficiency, and informed decision-making to support the company’s growth and the long-term reliability of its services
A Complete Experience for Every Home
From fast, reliable connectivity to entertainment, payments, and subscription management, FiberX brings everything your digital home needs into one seamless experience
- Home Internet —Fast, reliable fiber connectivity for browsing, working, streaming, and using multiple devices
- A Better Gaming Experience—High-speed subscriptions and low-latency connectivity for smoother, more responsive gaming.
- Smart HomesReliable connectivity designed to support smart devices and the needs of a connected home
- EntertainmentEnjoy a wide range of entertainment options through platforms such as TOD, OSN+, STARZPLAY, and 1001
- Digital PaymentsRenew your subscription and pay easily through a variety of electronic payment options
- FiberX AppManage your subscription, view its details, buy digital vouchers, and reach support—all from one app
Infrastructure Built for Performance and Reliability
1,090 kmfiber-optic network
137,000+homes passed
10 Gbpstop speeds (25G+ PON roadmap in place)
100GIP/MPLS backbone capacity
6data centres with geographic redundancy
CDNedge nodes co-located in data centres
AIpowered fault management & monitoring
99.95%uptime commitment
An Ecosystem of Partnerships Behind Everything We Deliver
- Infrastructure & TechnologyWe work with global technology providers to support our fiber network, data centers, and high-performance routing and operational systems
Nokia · Cisco · Dell · HP
- Cybersecurity & Cloud :Advanced solutions that help protect our network and systems while supporting service resilience and operational continuity.
Fortinet · Microsoft Azure · AWS
- Content & EntertainmentPartnerships that give our customers access to a diverse range of digital content and entertainment platforms
1001 · TOD · OSN+ · STARZPLAY
- Digital PaymentsIntegrations with trusted payment providers make subscription renewals and purchases faster and easier
Qi Card - ZainCash -Switch- Baly -ALqasa
- Official & Regulatory CooperationWe coordinate with official, regulatory, and local entities within approved frameworks to support network expansion and deliver services efficiently and responsibly
Ministry of Communications · Communications and Media Commission · Local Governments in Wasit and Basra
Diverse Expertise. One Team
FiberX brings together more than 470 employees across five core divisions, united by one goal: building a reliable network and delivering a better experience for every customer
- Administration & FinanceStrengthens governance, compliance, and resource efficiency while supporting the company’s sustainable growth
- Marketing & SalesConnects FiberX solutions with customer needs and drives brand growth and market expansion
- Network Operations CentreMonitors network performance around the clock and manages incidents and technical response to maintain service continuity
- Technical EngineeringDesigns, deploys, and develops FTTH and IP networks according to standards that support quality and reliability
- Customer careProvides multi-channel support and manages the customer journey to ensure responsive service and a consistently high-quality experience
A Customer Experience Built Around Your Needs
- Genesys Contact Center Platform
A unified platform for managing calls, communication channels, and customer requests
- AI-Powered Chatbot
Provides instant answers and directs customers to the appropriate support team when needed
- Quality of Experience Monitoring — QoE
Tracks service performance to identify issues and improve connectivity quality
- Net Promoter Score — NPS
Measures satisfaction and analyzes feedback to identify opportunities for improvement
- Customer Retention Management
Programs designed to address dissatisfaction and strengthen long-term customer relationships
- Service-Level Agreements — SLA
Defined support and response standards tailored to the needs of business customers