NOC Engineer
Baghdad, Iraq
Job Description:
FiberX is hiring a NOC Engineer to monitor, troubleshoot and keep our FTTH, Wi-Fi and enterprise network running 24/7. You will join the Network Operations Center (NOC), the team that watches the whole network in real time, detects incidents before customers feel them, and drives them to resolution with the Access, IP Core, Enterprise and Field teams.
Key Responsibilities
- Monitoring and incident handling:
- Monitor network health, alarms and performance 24/7 using Zabbix, PRTG, Grafana and Syslog.
- Detect, triage and classify incidents by severity, and open and update tickets following the NOC triage and escalation SOP.
- Perform first- and second-level troubleshooting on routing, switching, BNG, OLT and transport issues.
- Escalate to Access, IP Core, Enterprise or Field teams per the escalation matrix, and follow incidents until closure.
- Meet MTTA and MTTR targets and keep customers and stakeholders updated during outages.
- Network operations:
- Troubleshoot and verify routing protocols (IS-IS, OSPF, BGP) and overlay services (MPLS, VXLAN).
- Work hands-on with Cisco, Nexus, MikroTik, Huawei and Nokia equipment.
- Track FTTH health, including OLT/ONT status and optical power levels.
- Support planned maintenance windows, change validation and post-change checks.
- Monitor link utilization and flag capacity risks before they affect service.
- Reporting and continuous improvement:
- Write clear shift handovers, incident reports and inputs for Root Cause Analysis (RCA).
- Contribute to daily and weekly NOC reports and KPIs.
- Tune monitoring: new hosts, templates, triggers and alarm noise reduction in Zabbix.
- Update runbooks, network documentation and the device inventory.
Required qualifications
- Bachelor's degree in Communications, Computer, Electrical or Network Engineering, or a related field.
- 2+ years of experience in a NOC, ISP or telecom network operations role.
- Strong networking fundamentals: TCP/IP, subnetting, VLANs, STP, LACP and QoS.
- Hands-on experience with IGP routing (IS-IS and OSPF) and working knowledge of BGP.
- Hands-on experience with Cisco IOS/IOS-XE, Cisco Nexus (NX-OS) and MikroTik RouterOS.
- Practical experience with Zabbix: hosts, templates, triggers, SNMP and dashboards.
- Comfortable troubleshooting from the CLI and reading logs, traces and packet captures.
- Willing to work rotating shifts, including nights, weekends and on-call.
- Good written and spoken English and Arabic for tickets, reports and escalations.
Preferred qualifications
- CCNP (Enterprise or Service Provider) — strongly preferred; CCNA at minimum.
- Experience with MPLS L2/L3 VPN, VXLAN and EoIP.
- Basic scripting in Python or Bash for automation and reporting.